Conditions of Sale and Shipping Info

Shipping Information

The products will be delivered directly to the address specified as the destination in the order.
Items available in stock will be shipped within 48 hours from order confirmation via our contracted courier.
If the material is not immediately available, you will be promptly informed by email about the estimated delivery time.

Shipping and packaging costs vary as follows:

Italy: For orders up to €99.00 and a total weight of up to 5 kg, shipping costs are applied based on the destination. For orders over €99.00, shipping is free.
European Union: For orders up to €199.00 and a total weight of up to 5 kg, shipping costs are calculated based on the destination. For orders over €199.00, shipping is free. Excludes special, overseas, and tax/customs-exempt territories.
Non-EU countries: Shipping costs are always calculated based on the destination, regardless of the total order amount.

If the total weight of the ordered goods exceeds 5 kg, you will receive an email with the details of additional shipping costs, calculated based on the actual weight of the shipment.
In the case of partial shipments, the transport costs, if applicable, will be charged only for the first delivery. Any subsequent shipments will be at our expense.

Payment Methods

AFcoltellerie allows you to choose the most convenient payment method: Credit Card, Bank Transfer, PayPal, Cash on Delivery, Satispay, and Klarna.

Credit Card

AFcoltellerie accepts credit card payments simply, quickly, and securely.
To ensure maximum security in transactions, credit card payments are processed on a secure server certified by Verisign, managed by Fabrick S.p.A. – Banca Sella S.p.A.
At checkout, you will be redirected to this secure platform, where you can enter your credit card details in an encrypted and authenticated SSL-protected environment.

We accept major credit cards from international circuits such as Visa, Mastercard, and others. The charge will occur only after transaction authorization by the banking institution.

To ensure optimal protection, payment complies with the highest security standards, including authentication via the 3D Secure protocol (Verified by Visa and Mastercard SecureCode).
Some banks may require an additional verification step, such as entering a temporary password or confirming via a banking app.
If you experience any issues with payment authorization, we recommend contacting your bank to check for restrictions or activate necessary security measures.

Bank Transfer

AFcoltellerie accepts payments via bank transfer in advance, to the following account:

Bank: EmilBanca Credito Cooperativo
Piazza Martiri della Liberazione, 15, 40018 San Pietro in Casale (BO), Italy
Account Holder: AFcoltellerie S.a.s.
Account Number: 000000747457
CIN Code: V
ABI Code: 07072
CAB Code: 37080
IBAN: IT02V0707237080000000747457
SWIFT: ICRAITRRTS0

To ensure proper warehouse management, bank transfer payment must be made within 72 hours of order confirmation.
After this period, if payment has not been received, the order will be automatically canceled.
The shipment will be made only after verifying the credited amount.

PayPal

AFcoltellerie offers fast and secure payment through PayPal.
During checkout, you will be redirected to PayPal's secure server, where you can enter your payment details in a protected environment.
All transactions are carried out through an encrypted and authenticated SSL-protected channel, ensuring maximum security.

AFcoltellerie will never have access to your payment details.
The charged amount will exactly match the product and service prices indicated in the catalog at the time of the order.

Pay in 3 Installments with PayPal
PayPal offers an installment payment option, allowing you to split the purchase amount into three convenient interest-free payments.
Approval is quick, and the transaction is protected by PayPal's purchase protection program.

Eligibility requirements:

Be of legal age
Have an active PayPal account
Place an order between €30 and €2,000

For more details, visit the PayPal website: PayPal Pay in 3 Terms and Conditions

Cash on Delivery

AFcoltellerie offers the option to pay in cash directly to the courier upon delivery, available exclusively for orders shipped within Italy.
Cash on delivery is available for orders up to a maximum of €999.99. In this case, an additional fee of €8.00 will be applied.
The courier will deliver the order only after collecting the full order amount in cash, including the additional fee.

Satispay

AFcoltellerie provides the option to make payments via Satispay, a secure and instant payment system.
At the time of order completion, the customer will be redirected to the Satispay app or, alternatively, a page displaying a QR code will appear, which can be scanned, or a field to enter the phone number associated with their Satispay account to complete the transaction.

All Satispay payments are protected by advanced security systems and are executed quickly and securely, ensuring maximum data protection.

Klarna

AFcoltellerie allows you to choose Klarna as a payment method, ensuring secure and flexible payment management.
Once the order is completed, you will be redirected to the Klarna platform, where you will need to log into your Klarna account or create one if you do not already have one.

The available Klarna options are as follows:

Pay Now: Pay the full amount immediately by card.
Pay in 30 days: Pay the full amount within 30 days with no interest.
Pay in 3 installments: Split the amount into 3 monthly interest-free installments, paying by card.
Pay in 6 or 12 installments: Pay the amount in monthly installments over 6 or 12 months. Interest applies.

By selecting Klarna as your payment method, you agree to the Klarna Terms & Conditions.

Online Dispute Resolution for Consumers

Consumers residing in Europe should be aware that the European Commission has established an online platform providing an alternative dispute resolution tool. This tool can be used by European consumers to resolve any disputes related to and/or arising from online sales contracts for goods and services in a non-judicial manner.
Therefore, if you are a European consumer, you can use this platform to resolve any disputes arising from the online contract concluded with the Owner. The platform is available at the following link: Online Dispute Resolution | European Commission.

Defective items

Any defects in the products must be reported in writing via registered mail with return receipt within ten days of receipt of the goods.

Right of Withdrawal

Information about the right for Recession Information about processing of personal data

For suggestions, doubts, or questions, send an email to: info@afcoltellerie.com