Delivery Information

SHIPPING

All orders placed and paid for via Credit Card, PayPal or Cash On Delivery* will be shipped on the same day, as long as the payment is realised before 14:00/2 P.M. on a working day.
Orders paid for at a later time will be shipped on the next working day.
*The above-mentioned payment method is only available for deliveries in Italy.

The bank transfer payment option is subject to a confirmation period which can vary between 3 and 5 working days, according to the country from which the transfer is made.

Se dovesse verificarsi un problema rispetto all'ordine (conferma dell'indirizzo di consegna, verifica del pagamento, prodotti fuori stock, ecc.) ti contattiamo con una email o telefonicamente. L'ordine non viene spedito finché non riceviamo una risposta al nostro messaggio.

In such cases, the order will be shipped on the day AFcoltellerie receives payment confirmation from the bank in question.

Should any concerns arise regarding the order (delivery address confirmation, payment verification, out-of-stock products, etc.), we will contact the client by e-mail or telephone. The order will not be shipped until we receive an answer to our message.

DELIVERY

Once the order is shipped, the client will receive a confirmation email with a tracking number and a link that allows tracking of the order.
We suggest you to check the link to be updated real time on any possible variation.
Log in your AFcoltellerie account and click on the "My Orders" tab to check the shipment, or you can use the tracking code in the shipment notification email we sent you.
It may take up to 24 hours after receiving the shipping confirmation e-mail for any tracking updates to become available.
Orders are delivered from Monday to Friday, except for national or municipal holidays, at the address provided by the client when placing the order.
The client may receive the order at whatever address he/she prefers (with the exception of PO Boxes).
All that needs to be done is to provide us with the address where he/she will be at between 9 a.m. and 7 p.m.
The chosen transport service will attempt to deliver the order at the address indicated by the client.

WARNING: The client cannot choose a specific delivery time, because deliveries are conditioned by the routes defined by the transport service on the respective delivery date.

Providing an incorrect or incomplete address may lead to the parcel being returned to AFcoltellerie, leading to extra costs that will be imputable to the client.

Hence we recommend the client to always make sure that the delivery address he/she provides when placing the order is complete and accurate. Once the order is processed it is no longer possible to change the delivery address.

You can also request delivery in a UPS Access Point.
A UPS Access Point™ location is a participating retail outlet, such as a grocery store, a petrol station etc., that serves as a convenient and efficient location for package delivery and collection.

You will be able to directly select the nearest UPS Access Point and collect the order at the most convenient time, many of the exercises have extended opening hours also at weekends and at night.
If you elected to have your parcel delivered to a UPS Access Point location at the time of ordering your goods, you will receive a notification alert via email when the parcel has arrived and is ready for collection.
You must present a recognized form of photo ID to collect your parcel. The addressee has two weeks to pick up the parcel.
In case of delivery to a UPS Access Point, a discount of 2 euros will be applied on shipping costs.
If the parcel has not been collected after these two weeks, it will be returned to AFcoltellerie.

SHIPPING COSTS

Italy standard shipping Costs
Orders up to € 99.00 € 6,90
Orders up to € 99.00 with delivery in a UPS Access Point € 4,90
Orders over € 99.00 Free

Europe standard shipping Costs
Orders up to € 199.00 SEE COSTS*
Orders over € 199.00 Free

Extra EEC* countries shipping Costs
Standard and Express SEE COSTS*


* Costs vary depending on the country. Once the products have been added to the shopping cart, through the appropriate section, you will be able to obtain an exact estimate.
** Costs vary depending on the country. Once the products have been added to the shopping cart, through the appropriate section, you will be able to obtain an exact estimate.

CASH ON DELIVERY COSTS

If the client chooses to pay via Cash on Delivery, an additional charge of € 5,00 will be added.