Delivery Information

Shipping

AFcoltellerie guarantees same-day shipping of orders, provided that the following conditions are met:

• The order is placed by 12:00 PM on a business day.
• The requested products are available in stock.
• One of the following payment methods is selected:
• Credit Card
• PayPal
• Cash on Delivery* (available exclusively for deliveries in Italy, up to a maximum amount of € 999.99)
• Satispay
• Klarna

If you choose to pay via Bank Transfer, the shipment will be made only after receiving the payment confirmation from our bank.
This process may take 2 to 3 business days, depending on the country of origin of the transaction.

In case of order-related issues, such as the need to confirm the delivery address, verify payment, or manage product unavailability, the customer will be promptly contacted via email or phone.
Shipping will be suspended until a response is received.

Delivery

Once the order has been shipped, you will receive a confirmation email containing the tracking number and a direct link to monitor the shipment in real time.

We recommend periodically checking the shipment status using the provided link.
Additionally, you can access the “My Orders” section in your account to track the delivery progress or enter the tracking code received in the shipping notification email.

Note: Tracking updates may take up to 24 hours to be visible.

Delivery Time and Methods

AFcoltellerie is committed to ensuring efficient and timely deliveries while maintaining high service quality standards.
Shipments are made Monday through Friday, except for national and local holidays.

When completing your order, it is necessary to provide a complete and accurate delivery address.
The shipment will be made to the indicated address, which may correspond to:

• Your residence
• Your workplace
• A business open to the public

Deliveries to P.O. boxes or postal hold services are not allowed.

Deliveries are generally made between 9:00 AM and 7:00 PM. We recommend providing an address where someone is always available to receive the package.
It is not possible to select a specific delivery time, as distribution follows the routes set by the assigned courier.

Delivery Address

To ensure a smooth delivery, we recommend carefully verifying that the shipping address is complete and correct when placing your order.

Attention: Providing incorrect or incomplete information may result in the package not being delivered and returned to AFcoltellerie.
In such cases, any additional costs for reshipping or courier storage will be entirely at the customer's expense.

Once the order has been processed and handed over to the courier, it will no longer be possible to modify the shipping address.
For this reason, please carefully check the provided information before completing your purchase.

In-Store Pickup

For customers who prefer direct pickup, we offer the option to purchase online and collect the order at our headquarters.
To use this service, select the option “Pick up at our store” when confirming your order.

The pickup hours at our store are as follows:

• Monday to Friday: 9:00 AM - 1:00 PM and 4:00 PM - 6:00 PM
• Saturday: Available by appointment only

To ensure optimal service and avoid waiting times, it is necessary to book an appointment for pickup by contacting us through one of the following channels:

• Phone: +39 051 811732 (during the above hours)
• WhatsApp: +39 335 1818204

We look forward to welcoming you to our store for a fast and efficient service.

Shipping Costs

Shipping costs vary depending on the destination and the total weight of the order. You can check the exact cost in the cart summary before completing the purchase.
For more information on cost variations based on order weight, please visit the dedicated purchase information page available at the following link: Conditions of Sale and Shipping Info.

* Shipping costs vary by destination. You can obtain an exact estimate by adding products to the cart and using the shipping cost calculator available in the order summary.
** Shipments to non-EU countries may be subject to customs duties and additional charges, fully borne by the recipient.

Cash on Delivery Fees

For payments made via cash on delivery, an additional fee of € 8.00 applies.
This cost is added to the total order amount upon delivery.

Shipping via cash on delivery is available exclusively for deliveries within Italy.

For more details on payment methods via cash on delivery, please visit the dedicated purchase information page available at the following link: Conditions of Sale and Shipping Info.